Our Team
Herbert Murray Funeral Directors is your local and genuinely independent funeral director. We believe in being at the heart of your local community and building strong everlasting relations with you and your family.
At Herbert Murray’s we are passionate about the service we provide. This is apparent from the moment you walk into our funeral home and runs through to the core of our business. We are proud to be given the opportunity to take your loved one on their last journey and will endeavour to make this difficult and upsetting time as easy as possible for you. Our attention to detail is immense and we will be there to guide you through, allowing you to say goodbye to your loved one and always be on hand to support you.
Steph Douglas
Co-Founder
Steph was accepted on the first ever national apprentice schemes in the funeral industry. Over the years, she has experienced all aspects of the daily running and management of funeral homes.
‘Steph Douglas is an exceptionally professional, kind and compassionate young woman. Fantastic from start to finish. Thank you Steph’
Robbie Murray
Co-Founder
Robbie Murray has lived and worked in the local community for over 25 years, she is very much integrated within the community and is a kind and familiar face to many. Robbie has touched the lives of many and helped them in their hour of need.
‘Robbie Murray made me feel calm. She is very polite and respectful. I doubt a royal funeral could have been better handled’
From the start, Robbie and Steph were a huge comfort and support to myself and my family following the death of my husband, after a 12 year battle with dementia. Everything was taken care of professionally and to an excellent standard.Thank you for looking after him so well.
Phyllis Downs
10:12 06 Jul 21
Having attended a friend’s funeral two years ago organised by Herbert Murray we had no hesitation in selecting them when my mum passed away. Nothing was too much trouble and they were always at the end of a phone to offer comfort and advice. My mum could not have been better looked after if she had been the Queen. The service felt really personal while at the same time highly professional. I came to regard Robbie and Steph as really close friends that we needed during this tragic time. Both of them have got it just right and I would give them more than 5 stars if I could. Heartfelt thanks ladies from Sarah, Geoff & Stephen.
Sarah Graves
17:20 25 Mar 21
Everything for my dads funeral was so beautifully arranged by Robbie & Steph & nothing was too much trouble.Dad was in superb hands & Robbie made sure his dignity was protected throughout which meant a lot to us as a family during this difficult & confusing time.I would highly recommend Herbert Murray to anyone that wants a 10/10 service.Thank you so much Robbie & team.Litsa, Rhoda & Despo
Litsa forster
01:14 16 Mar 21
Friendly, professional and compassionate service from Robbie andSteph from the first phone call on the evening of my wife's departure. The presentation of my wife, in her coffin, took me back many years to before all the pain and suffering came into my wife's life. Nothing was too much trouble to the team, including the provision of an amazing "non-aromatic" (my words) spray of tropical flowers due to my wife suffering from hay fever. The Celebrant that they recommended - Debbie Jones- did not disappoint in the least, her delivery and content was excellent. The final touch, by Robbie and Steph, to provide 6 No sprays from the wreath was a thoughtful and much appreciated gesture. An all round excellent service provision by the team.
graham wallace
11:38 14 Mar 21
Robbie was very kind all the way through. Checking that everything was just exactly as our mum would have liked.Would highly recommend this company .
Kaz Loose
09:45 12 Dec 20
Super friendly, lovely people!
David Billington
16:25 02 Dec 20
I would highly recommend this service to anyone. Steph was marvellous when i asked this Company to arrange my Dad's funeral. Very professional and knowlwdgeable yet still friendly and reassuring. Her attention to detail was second to none and nothing was too much trouble. Thank you.
Sally Smith
14:21 13 Nov 20
From the first phone call I knew that Herbert Murray was the right service for me. Arranging the funeral of my husband was a hugely daunting task but the kindness and professionalism of both Steph and Robbie really helped to ease the burden. They paid great attention to detail and any communications from me were responded to straight away. They were sensitive to the needs of all the family and guided us through this difficult time. Above all they respected and valued my husband making sure that he was cared for and remembered in the best possible way. Thank you Robbie and Steph.
Joanne O
07:04 16 Oct 20
Cannot thank Robbie, Steph and all of the team for my lovely dads funeral everything was perfect.Robbie was amazing answering my questions and emailing me to confirm everything that was going on and what to expect such a kind and loveable team!Thank you again lots of love Rebecca xx
Rebecca Prince
08:53 02 Jul 20
I can't fault Steph, who was a great support and made the whole process as simple and straightforward as possible. I found Herbert Murray to be very respectful, knowledgeable and patient which is exactly what is needed. The current lockdown situation made it a far tricker ordeal but I can't fault the service our family have received.
Kirsty Wright
11:51 16 Jun 20
I have never had to arrange a funeral before and it was during the Covid-19 lock-down so the task was quite daunting! Robbie and Steph were fantastic, they helped with everything from start to finish, very professional and truly caring throughout. I would have no hesitation in recommending them to anyone, an absolute pleasure to deal with during such a difficult time.~Thank you~
Robert Blairs
18:47 03 Jun 20
What wonderful service from Robbie & Steph from start to finish. Such caring ladies who I can never thank enough. Such personal touches helped with our sadness, nothing was too much trouble. Thank you from the bottom of my heart ladies, love Pat xxxx💖💖
Pat Vagg
17:13 27 May 20
From the first phone call nothing was too much trouble. Kind, caring and compassionate at a time when you need it most. Steph and Robbie were with us every step of the way, gently guiding us and helping us to say goodbye to our loved one in a way that was perfect for him. They took time to be with us when we needed it and also knew when to step back. I cannot recommend them highly enough. They made a difficult time bearable and supported us in a way we will never forget. Thank you xxx
Louise pickens
15:10 26 Feb 20
Robbie and Steph are the most amazing people whom with their team helped us through a difficult time. Everything was stress free as they had things covered for us. Nothing was too much trouble and communication was excellent all the way through. Their personal approach to everything was just what we needed and they were both so thoughtful and kind to us. We would strongly recommend Herbert Murray to anyone needing their services as we can not sing their praises enough
Steve Gerrard
14:36 10 Feb 20
Amazing ladies, compassionate service from the first phone call right through to the day of the funeral. Nothing is too much trouble for them and they endeavour to make sure the day itself is as perfect as that day can be. They are always at the end of the phone for any queries or worries and treat your passed loved one with such dignity and respect. They made what is an extremely tough time that bit more manageable. Couldn't recommend them enough to give your loved one the send off they deserve. Thank you for your services Taylor/Lorenzelli Families.
Carole Taylor
19:10 09 Feb 20
Amazing, compassionate service from the first phone call right through to the day of the funeral. Nothing is too much trouble for them and they endeavour to make sure the day itself is as perfect as that day can be. They are always at the end of the phone for any queries or worries and treat your passed loved one with such dignity and respect. They made what is an extremely tough time that bit more manageable. Couldn't recommend them enough to give your loved one the send off they deserve. Thank you from the Taylor/Lorenzelli family for your services.
Ruth Lorenzelli
15:36 09 Feb 20
Rarely do you come across a business where service is delivered with such exceptional care and professionalism. Robbie and Steph have created a business at the heart of our community which is filled with such love. from the moment we stepped through the door we felt the enormous care they extend to bereaved families. My dad was looked after with respect and love. thank you x
Zoe Holland
11:16 07 Feb 20
Thoroughly professional and personal attention to every detail. Robbie and Steph are genuinely lovely caring individuals who have most definitely chosen the correct career path. If your looking for someone to give your loved ones the transition from this life to the next then look no further!!!Our sincere thanks. Helen, Brian, Michael and Stephen.
Brian Ledsham
09:22 07 Feb 20
My family used the services of Herbert Murray for the funeral of our mother recently, we collectively can't speak highly enough of both Robbie and Steph, they were simply outstanding in everyway throughout the whole process. In what was a difficult period for us they were professional and considerate. The day itself was planned with incredible attention to detail. A very welcoming and approachable team, highly recommended !
Tony Fearnhead
10:57 07 Oct 19
Steph and Robbie r amazing kind hearted with empathy and very professional service given 100% from start to finish.
Lesley Parker
20:17 06 Sep 19
Highly recommend Steph and Robbie, during such difficult circumstances losing mum and dad together they really supported us 3 girls and helped us through such a challenging time. The service they offer is extremely personal and they guide you through each step and break it down into manageable bits so avoid it being overwhelming. I really believe that we got the send off we had been visualising for our loving parents and that was because of the support from these two amazing people. Carol
Andy Carol Cronin
23:37 01 Sep 19
dont really know what to say because all my family are so overwhelmed with the care,friendliness, professionalism and much more thankyou both for looking after mum and dad and us as a family we promise no more selfies on the bench lol xx
Lisa Roberts
20:55 31 Aug 19
From start to finish, every aspect of my Mum's funeral was organised with attention to detail, understanding and kindness.At a very dificult time, Robbie, Steph and the team were both supportive and helpful, every step of the way.
Darren Winter
14:41 21 Aug 19
Just wanted to say thank you for the wonderful service we recently encountered at Herbert Murray. Robbie and Steph were kind, professional and thoughtful, making a very difficult time so much easier. Your friendly manner made us feel that mum was important to you too. Thank you ☺️
Belinda Hayes
21:11 14 Aug 19
Truly personal, caring and empathetic service at the most difficult of times - I could not recommend Robbie and her team highly enough
Fiona Bates
20:21 12 Aug 19
Truly personal, caring and empathetic service at the most difficult of times - I could not recommend Robbie and her team highly enough
Fiona Bates
20:21 12 Aug 19
“ When my mum passed away Robbie and her team were fabulous, during a very difficult time they looked after us very sympathetically whilst maintaining total professionalism and in particular how she looked after my step father ”
Phil Lines
12:48 12 Aug 19
Robbie and Steph were absolute angels when I lost my Grandma and Grandad together. This happened in September 2018 and I still admire their love and care every single day. They helped me and my family so much after this loss, everytime I pass Herbert Murray my body gets filled with so much love. Can’t thank them enough to this day. ❤️
Erin McGlashan
21:59 10 Jul 19
Steph and Robbie are the most caring and professional funeral directors I have ever come across and I have dealt with a few from the Sale area in the past several years. From beginning to end they were with us every step of the way which took a lot of the pressure off us at this difficult time. They also put us in touch with a celebrant they recommended called Susan Blackshaw who was also marvellous.
Sheila Cowlishaw
18:01 06 Jun 19
Very personalised, professional service. Nothing was too much trouble. Thank you Robbie and Steph. Highly recommend.
Janet Porter
15:07 31 May 19
When my stepfather passed away suddenly and unexpectedly my mum chose Herbert Murray as they are in her local village. We are so happy she did. We cannot praise Robbie and Steph highly enough. From our first meeting with Steph up until the funeral nearly a month later they were constantly in touch with mum, calling her nearly every other day to make sure she was ok and telling her to pop in and have a coffee with them. The only time I saw my mum break down was when they arrived with Brian at her house, but Robbie was amazing and talked to her with such compassion and reasurred her about everything that would happen. Thank you all at Herbert Murray for making a difficult time more bearable for my mum. Julie Evans xx
Julie Evans
13:44 14 May 19
I would want Steph and Robbie to arrange my funeral.... it’s in my will 🌹All my family and my love, can’t thank these two ladies and their team enough. If you want love, care, attention, time, dignity and empathy, not just for the grieving family but , for your beloved passed one..... look no further.... They are truly the dream team in funerals ... care and consideration are their driving force. Don’t hesitate!!!!
Jackie Ledger
15:07 15 Apr 19
From out first contact, Steph and Robbie made us feel welcome and at ease. Their kind and thoughtful attention to every detail at this difficult time has made the whole process of arranging the funeral for our dad Stan more bearable. I would have no hesitation in recommending Herbert Murray to anyone else looking for the best possible care for their loved ones. Thank you both.
Colin Cooper
07:30 15 Apr 19
I cannot speak highly enough of these guys. They are competitively priced too. They really do care about the service they give. They are so community spirited too in Ashton-on-Mersey village. They made a very difficult time so comfortable.Karina Pickering
karina pickering
18:16 14 Apr 19
A big thank you to Robbie and staff.They were brilliantant, professional and caring..we would definitely recommend them.
Susan Evans
12:00 05 Apr 19
You could not ask for a more caring company to cater for the needs of your loved one and yourself at such a sad time. Robbie and Steph will ensure that your wishes and those of the deceased are carried out with care and compassion.
Jean Hunt
14:13 27 Mar 19
One of the few Funeral Directors that not only listen but truly hear what you say! Sensitive, Caring & Personal
Andrea Lawlor
23:49 23 Feb 19
An excellent professional service ,Robbie and Stephs attention to details is second to none,highly recommended faultless throughout a beautiful experience in a difficult time 💖
Stephen Masterson
17:46 16 Feb 19
I could not recommend Robbie and the team enough. They were amazing for me, my family and friends in what was an extremely difficult time and I’m extremely grateful. Nothing was too much of a problem and they did anything we asked within their power and Robbie kept a great level of communication throughout. Also looking after our loved one in a nice environment, taking flowers which arrived days after the service as well as supporting us all throughout the day. I’m really glad we used Herbert Murray and I’d highly recommend them to anybody in the Trafford area.
Steven Whelan
15:13 11 Jan 19
I would highly recommend Steph, Robbie and all the team at Herbert Murray Funeral Directors.Nothing is ever to much trouble and they are always welcoming.
Lee Jefferies
19:50 07 Dec 18
My family used Herbert Murray for my Dad's funeral recently. They were absolutely wonderful. Caring, attentive to detail, and professional. I had complete trust and confidence in Robbie and Steph and they didn't let us down. I never knew a funeral could be a positive experience but it was and it made all the difference to my family at such a difficult time. I wouldn't hesitate to recommend them.
Janine Arnott
23:23 02 Nov 18
I would highly recommend using this company. Steph was calm, reassuring and knowledgeable. She guided us through a difficult experience and our family felt safe in her hands. We felt reassured our late dad was very well looked after under her and Robbies care. She made us feel like she knew him in life, even though she didn’t. Her recommendation to use Reverend Richard was spot on - he was fantastic and again his professionalism and warmth made the service so unique - our dad would have loved it !
Helen Hargreaves
13:29 08 Sep 18
I had to arrange a long distance funeral for my mother, I was recommended Steph and Robbie because they have a reputation for providing a very personalised service and I was not disappointed. They went out of their way to guide and support me through the process, even though we didn't actually meet until the day before the funeral. The funeral was beautiful, Steph and Robbie provided numerous personal touches which were very much appreciated. I highly recommend them.
Julie Starling
12:48 24 Aug 18
It’s always an honour and a privilege to work with these ladies, because Robbie and Steph are the best in the business. The attention to detail, genuine care and compassion for all families and dignity with which they conduct all the funerals they look after is second to none. Whatever your situation, whoever you are, Herbert Murray Funeral Directors will treat you and your loved one with absolute respect, and make sure the funeral is carried out in accordance with your wishes. The funeral home itself is beautiful, and creates a calm, pleasant environment to talk through the arrangements. I would highly recommend their services without hesitation.
Alexandra McGowan
16:25 13 Jul 18
Friendly and professional, from the moment my Mum and I walked through the door to discuss my Dad's funeral.Steph guided and helped us with all our arrangements every step of the way.Kept in touch with us even afterwards.I can't recommend them highly enough.Thankyou Steph you were a great help x
Gail Samuel
16:19 26 May 18
Caring and professional can be the only words to describe Herbert & Murray. I hope I don’t need to use your services soon but if I did I wouldn’t hesitate to call in. The village needed a perfect business like this and I wish you all the very best. I for one will recommend you to all xx
Rachel Cookson
07:04 26 May 18
Absolutely amazing. They provided us with a personal service and were truly dedicated at looking after our loved one Elizabeth and making sure the whole family were looked after before during and after the service. Both Steph Robyn are truly amazing. Couldn't recommend enough.
david manning
18:37 20 Apr 18
I have worked with and for many Funeral Directors over the years and am proud to rate the team at Herbert Murray as among the most dedicated, professional and compassionate that I have ever met. Their manner is so approachable and personal and yet they are utterly meticulous and efficient in every way. I cannot recommend Robbie and Stephanie highly enough. They will look after your loved one as if he or she were their own family.
Mia Quayle
14:30 20 Mar 18
Caring professionals who put their clients first at all times. Wouldn’t hesitate to recommend.
Bex Peake
07:44 08 Mar 18
Caring compassionate & considerate are how I would describe the staff at Herbertmurray. They deal with enquiries in a kind and sensitive manner. The only ones to trust with your loved ones last journey.
Andrea Lawlor
11:59 03 Mar 18
I would recommend Herbert Murray Funeral Directors. Professional, caring and compassionate, the staff are so warm and considerate. Talked through all options nothing is to much trouble.
Nuala Kelly
13:30 01 Mar 18
